Aussie Motor Group is committed to providing a reliable and transparent delivery experience for all orders placed through our website.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered within Australia.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on:

Product availability
Whether the product is made-to-order
Product customisation
Vehicle-specific requirements
Supplier availability
Order volume

Where a product is made-to-order or customised, the estimated production or preparation timeframe will be communicated to the customer where applicable.

If there is an unexpected delay affecting your order, we will make reasonable efforts to contact you and provide an updated estimated timeframe.

2. Delivery Areas

Aussie Motor Group currently delivers products within Australia.

If a particular product cannot be delivered to your location, we will contact you to discuss available options.

3. Delivery Costs

Shipping costs are calculated according to the product, delivery location, dimensions, weight and applicable shipping arrangements.

Where free delivery is advertised for a particular product, the applicable delivery conditions will be stated on the relevant product page or during checkout.

Unless specifically stated otherwise, free delivery applies to standard delivery within eligible Australian metropolitan and regional areas.

Additional charges may apply for:

Remote or difficult-to-access locations
Special delivery requirements
Installation or fitting services
Delivery arrangements outside our standard service

Any applicable additional charges will be communicated before they are incurred.

4. Estimated Delivery Times

Delivery timeframes provided by Aussie Motor Group are estimates only unless a specific delivery date has been expressly agreed with you.

Delivery may be affected by:

Courier delays
Weather
Public holidays
Peak periods
Remote-area transport
Supplier delays
Unexpected transport disruptions

Aussie Motor Group is not responsible for delays caused by circumstances outside our reasonable control.

However, this does not limit any rights you may have under the Australian Consumer Law.

5. Tracking

Where tracking is available, tracking information will generally be provided once your order has been dispatched.

Customers should monitor tracking information and ensure someone is available to receive the delivery where required.

6. Delivery Address

Customers are responsible for providing an accurate delivery address at the time of purchase.

Please check your:

Street address
Suburb
State
Postcode
Contact telephone number

If an order has not yet been dispatched and you need to change the delivery address, please contact us as soon as possible.

7. Delivery Inspection

We recommend inspecting your order as soon as reasonably possible after delivery.

If the package or product appears damaged, please take photographs of:

The product
The packaging
Any visible damage
The delivery label

Please contact Aussie Motor Group as soon as possible so we can investigate the matter.

Your rights under the Australian Consumer Law are not affected by any notification timeframe in this policy.

8. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may request your order number and delivery information so that we can investigate the shipment with the relevant carrier.

9. Large, Heavy or Specialised Products

Some automotive products may require specialised transportation due to their size, weight or dimensions.

For these products, delivery arrangements may differ from standard parcel delivery.

We may contact you before dispatch to confirm:

Delivery address
Access requirements
Delivery availability
Preferred delivery arrangements

10. Custom and Made-to-Order Products

Customised and made-to-order products may require additional production or preparation time before dispatch.

Estimated timeframes will be communicated where possible.

Once production has commenced, cancellation or change-of-mind requests may be subject to the terms applicable to customised products.

Nothing in this section limits any rights available under the Australian Consumer Law.

11. Contact Us

For shipping and delivery enquiries:

Aussie Motor Group
16–22 Cross Street
Brookvale NSW 2100
Australia

Phone: 0425 264 064

Please include your order number when contacting us.

Last updated: 1 September 2026